Refund Policy
Last updated: October 18, 2026
Thank you for purchasing H2 Panel. This policy explains how refunds work for lifetime licenses bought on this website. Payments are processed by Paddle.com Market Limited (“Paddle”) as the Merchant of Record.
1. 14-day money-back guarantee
If H2 Panel does not meet your expectations, you may request a full refund within 14 calendar days of purchase, no detailed reason required.
“Date of purchase” means the time your Paddle order is completed (payment successful).
2. How to request a refund
You can request a refund by either:
• Emailing help@h2app.dev with your purchase email, order number (or receipt ID), and approximate purchase date; or
• Using the refund option in the receipt / order confirmation email from Paddle.
We typically respond within 2 business days. Once approved, refunds are returned to your original payment method. Timing depends on your bank or payment provider and may take several business days.
3. License after a refund
When a refund is processed, the related license is revoked or disabled and paid features will no longer be available. Please back up any local data you wish to keep before requesting a refund.
4. When a refund may be declined
Requests made after the 14-day refund window;
Cases involving verified abuse, fraud, duplicate claims, or clear violation of our terms of use;
Enterprise / volume purchases governed by a separate written agreement (that agreement controls).
5. Payments and taxes
Purchases on this website are sold and collected by Paddle as Merchant of Record. Invoices, receipts, taxes, and some refund handling may be processed or assisted by Paddle directly.
Paddle’s Buyer Terms that you accept at checkout also apply.
6. Contact
Refunds and order questions: help@h2app.dev
Please write from the email used at purchase when possible, so we can match your order faster.